Customer Experience Support Associate – Remote Job
Beautylish is expanding its team of talented Remote Customer Experience Associates to ensure that our Beautylish and Good Molecules brands provide a memorable experience. Candidates who are enthusiastic about sharing their love for high-touch customer service and the beauty business in a fast-paced atmosphere are encouraged to apply.
Our ‘Beauty Advisors,’ also known as Customer Experience Associates, help clients all around the world enjoy an incredible and personalized buying experience. Our consumers should feel as if they have a knowledgeable friend who can help them with any account or order issues, is “in the know” about all things beauty, and can offer expert product advice and suggestions. Whether you’re assisting a consumer in developing a new skincare regimen, selecting a new lipstick shade, or tracking a package, each encounter should be memorable.
As a Beauty Advisor, your responsibilities will include…
Assist consumers with all parts of their shopping and ordering processes:
- Use the ‘Beautylish voice’ to effectively engage with clients via email, live chat, SMS, and phone to give the best quality and most efficient service.
- Address customer queries and concerns about order status, payments, shipping, returns, product quality, and so on, using available resources and your own discretion, and follow up to guarantee resolution and long-term customer satisfaction.
Provide a memorable client experience that fosters loyalty:
- Usage your product knowledge and understanding of key selling factors to assist clients in selecting the best items for their specific needs and to educate them on correct use and application.
- Create authentic and individualized conversations, introduce consumers to new brands and goods, and alert them of important product launches and events to make consultations comfortable and enjoyable learning experiences.
Contribute to your team’s and company’s growth:
- Document and report customer-facing concerns to your manager and other internal partners (such as site navigation and functioning, order processing, and quality control) so that we can continue to enhance the Beautylish experience.
- To acquire and maintain knowledge of brands, goods, corporate policies, and successful customer service and sales strategies, engage in team training and individual education.
Customer Experience Support Associate – Remote Job Preferred Qualifications & Experience:
- A track record of achievement in the retail or customer service sectors.
- A solid understanding of the beauty industry and the ability to learn in depth about brands, products, and applications.
- Prior experience working in a fast-paced environment, including multitasking and dealing with a high volume of customer inquiries in a timely manner.
- Comfort with current corporate apps and technologies (such as Slack, Zendesk, Front, Google Workspace, and others), as well as the ability to rapidly learn new platforms.
- The ability to think critically and utilize skills and experience independently to prioritize our clients’ demands.
- Ability to contribute to a collaborative, goal-oriented team with a positive attitude and passion.
Customer Experience Support Associate – Remote Job Requirements and Description:
- Work Eligibility: Must have a current legal work status in the United States and permanent residence in the country.
- Fully Remote: Employees must be able to function efficiently in a remote/work-from-home setting with reliable high-speed internet, privacy, a quiet atmosphere conducive to phone talks, and the opportunity to set up an ergonomic workstation.
- Full-Time W-2 Position: This is a non-exempt W-2 position that works 40 hours per week. Medical, dental, and vision insurance are included, as well as a 401(k) with company match, competitive PTO, a Work From Home stipend, and a wonderful employee discount.
- Scheduling/Availability: Our team is available 7 days a week from 5 a.m. to 4 p.m. PST / 8 a.m. to 7 p.m. EST (subject to change based on business needs). We provide constant scheduling, but you must be available during our operation hours.
- Verbal & Written English Fluency: communication with customers and our team is primarily in English, with full fluency and correct spelling and grammar required. Fluency in additional languages is a plus!
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